Payments

Payment processing times

There are two ways for your clients to complete payments, using either smart files or lead forms. Each of these collection methods has an impact on payment processing times.

You can track the status of a specific payment from the Payments tab of your Bookkeeping tool. Learn more about tracking payments in HoneyBook.

Business days are Monday-Friday, excluding bank holidays. All times are approximate and may be subject to delay based on bank processes.

If the payment hasn't finished processing within the estimated time frame, you may need to take additional action on your account. Here’s how you can troubleshoot why the payment hasn't finished processing on time.